Contact us
Ku-ring-gai
Phone: 02 9144 2044
Email: kmowinfo@kmow.org.au
Address: 7 Gilroy Lane Turramurra NSW 2074
Postal: PO Box 173, Turramurra NSW 2074
Business Hours
Mon: 8:00am - 3:00pm
Hornsby
Phone: 02 9482 2088
Email: hornsby@kmow.org.au
Address: 25/12 Cecil Road Hornsby NSW 2077
Business Hours
Mon: 8:00am - 3:00pm
Northern Beaches
Phone: 02 9457 3900
Email: NBeachesCoordinator@kmow.org.au
Address: Unit I / 177-179 Bassett Street, Mona Vale NSW 2103
Business Hours
Mon – Fri: 8:00am – 3:00pm
Contact us
National Relay Services
The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
- Internet relay call: internet-relay.nrscall.gov.au
- Speak and Listen number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
Translation and Interpreting Services (TIS)
TIS National has access to more than 3000 contracted interpreters who speak more than 160 languages.
Phone: 131 450 (within Australia)
Phone: +61 3 9268 8332 (outside Australia)
Feedback
Ku-ring-gai and Hornsby Meals on Wheels is passionate about providing services that nourish, care and strengthen communities. We always strive for higher quality and your feedback is important to us.
If you have a complaint or feedback on any aspect of your service delivery, we encourage you to raise your concern with us directly. Please complete our Contact us form or call us on (02) 9144 2044 and we will do our best to resolve the issue. However, if you are not satisfied with our response, you can submit your complaint in writing to:
- The Manager or Board of Directors, Ku-ring-gai & Hornsby Meals on Wheels Service, PO Box 173, Turramurra NSW 2074
- New South Wales Meals on Wheels Association, 4/80 Cooper St, Surry Hills NSW 2010, phone 02 8219 4200 or 02 9281 5733
You may also contact the following services to request support in lodging a complaint:
- The National Aged Care Advocacy Line, phone 1800 700 600 (free call)
- Older Persons Advocacy Network website opan.com.au
- The Aged Care Quality and Safety Commission, phone 1800 951 822 or
agedcarequality.gov.au