COVID-19 – How we are keeping you safe

Meals on Wheels Ku-ring-gai and Hornsby COVID-19 update

While we continue to face the current Coronavirus (COVID-19) pandemic, it is important that we ensure the safety of our clients, volunteers and staff. Here, you will find out how we are helping our community stay safe, how you can help and other useful information to do with COVID-19.

A message of thanks

COVID-19 has been tough for everyone. We thank our staff and volunteers for their hard work and patience during this period.

What we are doing

Meals on Wheels processes are rapidly changing in order to reduce the potential spread of novel coronavirus (COVID-19) and ensure we can continue to deliver meals to the most vulnerable in our community. We are following advice from the health authorities, recognising that older people may be more at risk.

All volunteers and staff are following our standard food safety procedures, good hand hygiene, and as an extra precaution are using hand sanitising gel between each home they visit. We have also asked our volunteers to follow social distancing recommendations (where possible) when delivering meals.

How you can help

If you are a client and able to come to the door, we will deliver your meal either onto a tray or place it on a chair or table just inside your door. We will make arrangements if you cannot easily get to the door to receive your meal.

What to do if you are a Meals on Wheels client and you are unwell

If you are unwell, have recently returned from an overseas trip, or have been told that you have been in contact with a person known to have the coronavirus, please let us know by calling your local service in advance. We will make arrangements to ensure that you can still receive your home delivered meals, with some extra steps to keep our volunteers safe and well.

24-hour National Coronavirus Helpline

If you would like further factual advice about the coronavirus, you can contact the 24-hour National Coronavirus Helpline on 1800 020 080 or read the information published on the Department of Health website.

During this public health emergency, we are doing all we can to protect our Meals on Wheels community and are asking for your support.

Please follow the link to read our COVID-19 Safety Plan.

For further information: