Our service

An individualised, flexible and nutritious food service that helps you keep your independence.

Our service

Ku-ring-gai and Hornsby Meals on Wheels has been delivering meals to the local community since 1961, accompanied by a chat and smile from our friendly local volunteers.

We take pride in our high standard of meals, which are produced locally in our Turramurra kitchen using locally sourced and fresh ingredients. We offer a wide variety of meals, from hot main meals to frozen meals, from salads to soups to supper packs and desserts.

Meals on Wheels is more than just a meal. Our friendly volunteers support people by providing regular social interaction and the comfort of knowing someone will drop by to say hello. We also provide the opportunity to share a meal and conversation at our Monday Lunch Club. Door to door transport can be provided for a small fee.

Healthy & delicious meals

Ku-ring-gai Meals on Wheels delivers a large range of delicious and nutritious meals that are nutritionally balanced to meet the Nutritional Guidelines for Older Australians.

Friendly volunteers

Meals are delivered by a volunteer on a suitable day between 11.00am and 1.00pm Monday to Friday.

Meet new people

Ku-ring-gai Meals on Wheels also provides the opportunity to attend our Lunch Club on Mondays in the Turramurra dining room.

Who is the service for?

Our service is designed to support people who find it difficult to shop and prepare meals for themselves. Meals on Wheels is available at a subsidised rate through the Australian Government’s Commonwealth Home Support Program (CHSP), or a contribution to services is available through the Home Care Package Program (HCP) and the National Disability Insurance Scheme (NDIS).

Eligibility is determined by My Aged Care or the NDIS who will provide an assessment and referral for meal services. Find out more information here.

Meals on Wheels is also available to private clients at a special rate. Call us directly to make an enquiry.

Here are some examples of situations when you may need us:

  • When you or someone you care for has left hospital
  • When you or a loved one doesn’t feel well
  • When you feel you cannot cook a meal for yourself or your partner
  • If you or a loved one cannot get out to the shops
  • If you think it would be good to have someone check in on you or a loved one
  • If you are a carer or relative who needs a rest and wants to make sure your friend or relative is eating nutritious meals

About the Aged Care Standards

Organisations providing Commonwealth subsidised aged care services are required to comply with the
Aged Care Quality Standards (Quality Standards). Organisations will be assessed and must be able to
provide evidence of their compliance with and performance against the Quality Standards from 1 July

The Quality Standards focus on outcomes for consumers and reflect the level of care and services the community can expect from organisations that provide Commonwealth subsidised aged care services.

The Quality Standards are made up of eight individual standards:

                                        1. Consumer dignity and choice
                                        2. Ongoing assessment and planning with consumers
                                        3. Personal care and clinical care
                                        4. Services and supports for daily living
                                        5. Organisation’s service environment
                                        6. Feedback and complaints
                                        7. Human resources
                                        8. Organisational governance

Each of the Quality Standards is expressed in three ways:

                                      • a statement of outcome for the consumer
                                      • a statement of expectation for the organisation
                                      • organisational requirements to demonstrate that the standard has been met

Compliance with the Quality Standards is mandatory from the date of commencement. Organisations are required to demonstrate performance on an ongoing basis to meet Australian Government requirements. The Australian Government may take action when providers do not comply. This includes under aged care legislation or through the funding agreement with the organisation.

The Standards provide a framework of core requirements for quality and safety. Some Standards will apply differently to organisations, depending on the types of care and services they provide. Many organisations will go beyond these core requirements to provide a higher quality of care and services for consumers.





COVID-19 update for Meals on Wheels Ku-ring-gai and Hornsby

What are we doing to reduce the risk of spreading COVID-19?

We are doing all we can to protect our community during this public health emergency. We follow the Best Practice Guidelines issued by the Australian Government Department of Health, and our staff members monitor daily health alerts so they can provide updates to other staff and to our volunteers.

At work, all volunteers and staff adhere to our standard food safety procedures, and follow good hand hygiene and social distancing guidelines. We provide them all with Personal Protective Equipment such as gloves and hand sanitiser. All our volunteers now use sanitiser and change gloves between client home visits and follow social distancing guidelines when delivering meals – they knock on the door, leave meals near the door and speak to the client from a safe distance to ensure they receive their meal. They check in to see how clients are, and offer further help if needed.

We support any office staff who can work from home to do so, and now require all staff to have a flu vaccination, as recommended by the Department of Health.