Resources

Meals on Wheels

National Office

Web: mealsonwheels.org.au

NSW State Office

Web: nswmealsonwheels.org.au

Phone: 02 8219 4200


Aged and disability services and support

Services and supports for older people, people with disability and carers can be accessed through My Aged Care, the NDIS and the Carer’s Gateway. These agencies provide national entry points to services via their contact centres or website.

My Aged Care

My Aged Care is the national entry point for aged care services for people 65 years and over, or 50 years and over for Indigenous Australians.

Web: myagedcare.gov.au

Phone: 1800 200 422

National Disability Insurance Service (NDIS)

The NDIS is the national entry point for people disability, their family and carers who require disability services and support.

Web: ndis.gov.au

Phone: 1800 800 110

Carers Gateway – Integrated Carer Support Service (ICSS)

Carer Gateway provides information about services and support available for people who care for someone with disability, chronic illness, dementia, mental illness or who are frail aged.

Web: carergateway.gov.au

Phone: 1800 422 737

Commonwealth Carer Respite Centre (CRCC)

The CRCC provides short-term and emergency respite and advice for people who care for someone with disability, chronic illness, dementia, mental illness or who are frail aged. Service provided by the CRCC will be transitioned to the Carers Gateway on 31 May 2020.

Web: www.dss.gov.au/disability-and-carers

Phone: 1800 052 222

Carers NSW service

Carers NSW provide information, support, counselling and education for people who care for someone with disability, chronic illness, dementia, mental illness or who are frail aged. Some services provided by Carers NSW will be transitioned to the Carers Gateway on 31 May 2020.

Web: carersnsw.org.au

Phone: 1800 242 636


Local Council services for seniors

Local Councils operate a range of services and community events for older people. Find out more information by contacting your local Council’s Aged Services department below.

Ku-ring-gai Council Aged Services

Web: kmc.nsw.gov.au

Phone: 02 9424 0000

Hornsby Council Aged Services

Web: hornsby.nsw.gov.au

Phone: 02 9847 6666


Advocacy support

If you would like an advocate to speak on your behalf, the following services can support you. Services can often be provided free of charge.

Older Persons Advocacy Network (OPAN)

Web: opan.com.au

Phone: 1800 700 600

Advocacy services for people with disability

You can find an advocacy service close to home by using the Disability Advocacy Finder, operated by the Australian Government.

Web: disabilityadvocacyfinder.dss.gov.au

Elder Abuse Advice and Support – Ageing and Disability Commission

Web: ageingdisabilitycommission.nsw.gov.au

Phone: 1800 628 221

Complaints

You have the right to make a complaint about any of the aged or disability services you receive. If you feel comfortable, you are encouraged to raise your concern or complaint with your provider first, as this is often the best way to have your issue resolved quickly. However, if you are not satisfied with the response you can contact the following organisations.

Aged Care Quality and Safety Commission

Web: agedcarequality.gov.au

Phone: 1800 951 822

NDIS Quality and Safeguards Commission

Web: ndiscommission.gov.au

Phone: 1800 035 544

Older Persons Advocacy Network (OPAN)

Web: opan.com.au

Phone: 1800 700 600


Translation and interpreting support

TIS National has access to more than 3000 contracted interpreters who speak more than 160 languages.

Web: tisnational.gov.au

Phone: 131 450 (within Australia)

Phone: +613 9268 8332 (outside Australia)

National Relay Services

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Web: Internet relay call

Speak and Listen number: 1300 555 727

TTY: 133 677

SMS relay number: 0423 677 767